FAQ

FAQs

Everything you need to know about our prints, orders, shipping, returns and artist collaborations.

About VEERY

What is VEERY?

VEERY is a curated destination for contemporary art prints and posters.

We collaborate with independent artists and designers to create a collection of distinctive artworks designed to elevate modern interiors. Every piece is selected with a focus on aesthetics, quality and timeless design.

Are the artworks exclusive to VEERY?

Many artworks are available exclusively through VEERY or are part of limited collaborations with independent artists.

Our collection evolves continuously, so availability may change over time.

Who creates the artworks?

VEERY collaborates with artists, illustrators and designers from around the world.

Each artwork is carefully selected to maintain a cohesive and curated collection that complements modern interiors.

Do you accept artist submissions?

Yes.

We're always interested in discovering new artists whose work aligns with the VEERY aesthetic. You can reach us at collabs@veery.art.

Prints & Materials

What type of paper do you use?

Our prints are produced on premium archival-quality paper selected for its durability, colour accuracy and fine-art appearance.

We prioritize materials that allow artworks to retain their visual quality for years to come.

Are the prints framed?

Framing availability depends on the artwork, size and destination country.

Available framing options are displayed directly on each product page.

Are the prints ready to hang?

If framing is available for the selected artwork, the framed version arrives ready to display.

Unframed prints require separate framing.

Do you offer canvas prints?

Available formats vary by artwork.

Any available print or framing options will be displayed directly on the product page.

What sizes are available?

Available sizes vary by artwork.

All available dimensions are listed on the product page before purchase.

Will the colours match my screen exactly?

Colours may vary slightly between screens and printed artwork due to differences in display calibration and printing processes.

We work carefully to ensure the final print remains faithful to the original artwork.

Orders

What happens after I place an order?

Once your order is placed, you will receive a confirmation email.

Your artwork then enters production and is carefully prepared before shipping.

How do I know my order was received?

Once your purchase is completed, you'll receive an order confirmation email.

If you don't see it, please check your spam folder or contact us.

Can I track my order?

Yes.

Once your order has shipped, you will receive a tracking number via email. Tracking information may take a short time to update after shipment.

Can I change or cancel my order?

Because production begins shortly after an order is placed, we cannot guarantee modifications or cancellations.

If you need assistance, contact us as soon as possible and we will do our best to help.

Can I order a custom size?

At the moment, we only offer the sizes displayed on each product page.

Custom sizing may become available in the future.

Can I send an order as a gift?

Yes.

You may ship your order directly to the recipient by entering their delivery information during checkout.

Shipping

Where do you ship?

We currently ship to most countries worldwide.

Shipping availability is confirmed during checkout.

Where is my order produced?

To reduce shipping distances and improve delivery times, orders may be produced by trusted production partners located closer to the delivery destination.

How long does shipping take?

Estimated delivery times vary by destination. Most orders arrive within:

  • North America: 3–7 business days
  • Europe: 3–7 business days
  • United Kingdom: 2–5 business days
  • Rest of the world: 5–12 business days

These estimates may vary during peak periods or holidays.

Will I receive tracking information?

Yes.

Tracking details are automatically sent once your order has been dispatched.

What happens if my package is delayed?

While most orders arrive within the estimated timeframe, delays may occasionally occur due to customs processing, carrier issues or seasonal demand.

Will I have to pay customs or import fees?

Import duties and customs fees depend on your country's regulations.

Any applicable fees are the responsibility of the customer.

Returns & Issues

What if my order arrives damaged?

If your artwork arrives damaged, contact us within 7 days of delivery and include photos of the damage.

We'll review the issue and work with you to find a suitable solution.

What if I receive the wrong item?

If you receive an incorrect item, please contact us and we'll arrange a replacement as quickly as possible.

What if my package is lost in transit?

If your tracking information indicates an issue or your package appears lost, please contact us and we'll investigate the shipment with the carrier.

What if my print arrives with a production defect?

If your order arrives with a manufacturing defect, contact us with photos and a description of the issue so we can review it and assist you.

Can I return my order?

Because each artwork is produced specifically for your order, returns are generally not accepted unless the item arrives damaged, defective or incorrect.

How do I contact support?

You can reach our support team at hello@veery.art.

We aim to respond as quickly as possible.

Gift Cards

Do you offer gift cards?

Yes.

Digital gift cards are available and can be used toward any purchase on VEERY.

Do gift cards expire?

Gift card validity and any applicable terms will be displayed on the gift card product page.

Artists

How can I collaborate with VEERY?

We're always interested in discovering artists whose work aligns with our aesthetic and vision.

You can introduce yourself and share your portfolio at collabs@veery.art.

What type of artwork are you looking for?

We focus on contemporary, editorial, graphic, minimalist and design-driven artwork that complements modern interiors.

We value originality, strong visual identity and timeless appeal.

Do I need professional representation?

No.

We welcome submissions from both established and emerging artists. The quality and relevance of the work are more important than representation.

Do you work with artists internationally?

Yes.

We welcome submissions from artists and designers worldwide.

Will I receive a reply to my submission?

Due to the number of submissions we receive, we may not be able to respond to every inquiry.

However, every submission is reviewed.

What should I include in my submission?

We recommend including:

  • A short introduction
  • A portfolio website or social links
  • Examples of your work
  • Any relevant information about your artistic practice

Send submissions to collabs@veery.art.

Collaborate with VEERY

We're always looking for artists, illustrators and designers whose work fits the VEERY aesthetic.

collabs@veery.art
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