Refund policy

Every VEERY print is made to order for you. If it isn't right, you can still return it.

Returns

You have 30 days from the day your order arrives to request a return, for any reason. Write to refund@veery.art with your order number and the items you want to return.

Once we accept your return, we'll email you the return address and instructions. Please send the print back within 14 days of that email, in the condition you received it and, where possible, in its original packaging. Items sent back without a return request can't be accepted.

Return shipping is paid by you. Keep your proof of shipping: it's what we need if the parcel is lost on the way back.

Right of withdrawal in the European Union

If your order ships to the European Union, you also have the legal right to cancel your purchase within 14 days of receiving it, without giving any reason. To use it, send us a clear statement by email to refund@veery.art. The return process above applies, and return shipping is paid by you.

You are only responsible for any loss in value caused by handling the print beyond what is needed to check it.

Refunds

We refund the price of the returned items, and the original standard shipping cost when you return the whole order, to your original payment method within 14 days of your return request. We may wait until the print reaches us or you send proof that you shipped it, whichever comes first.

Your bank may take a few extra days to show the refund. If it hasn't arrived after that, write to refund@veery.art.

Damaged, defective or wrong items

Check your print when it arrives. If it's damaged, has a printing defect or isn't what you ordered, write to hello@veery.art as soon as you can, with photos of the print and the packaging. We'll send you a replacement or refund you in full, at no cost to you. You don't need to send the print back.

This doesn't limit your legal rights if a product is not as described or turns out to be faulty.

Lost packages

If your tracking shows a problem or your parcel hasn't arrived, contact us and we'll look into it with the carrier. See our Shipping policy.

Exchanges

We don't exchange items directly. To change a size or frame, return the original and place a new order.

Gift cards

You can cancel the purchase of a gift card within 14 days of buying it, without giving any reason, as long as it hasn't been used. Write to refund@veery.art with your order number: we'll cancel the gift card and refund you to your original payment method within 14 days. After that, or once the gift card has been used, it can't be returned or exchanged for cash, except where the law requires it. You'll find all the gift card conditions in our Terms of service.

If you return a print you paid for with a gift card, we refund the amount to the same gift card, and you can use it again. If you paid partly with a gift card and partly with another payment method, we refund each one in proportion to what you paid with it. Everything else in this policy applies as usual.

Contact

For any question about a return, write to refund@veery.art.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract. You can also copy it into an email.

• To VEERY, refund@veery.art
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
• Ordered on (*)/received on (*),
• Name of consumer(s),
• Address of consumer(s),
• Signature of consumer(s) (only if this form is notified on paper),
• Date

(*) Delete as appropriate.